E-Service For Extension of Short Term Visit Pass (e-XTEND)
eService

Extension of Short Term Visit Pass
(e-XTEND)



Help Page

This technical help is for Internet Explorer (IE) 7.0, 8.0 and 9.0.

 
1.
How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
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Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window
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2.
How to set "Every Visit to Page"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Setting" button
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Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.
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3.
How to check/install Java Virtual Machine(JVM)?

To check if JVM has been installed:

  • Click on the Start Button
  • Go to Control Panel
  • Look for Java Plug-in
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To install JVM:

  • Visit the SingPass web site at http://www.singpass.gov.sg/sppubsvc/
  • Click on the hyperlink [SYSTEM REQUIREMENTS]
  • Click on the hyperlink [FOR PC USERS]
  • Select the appropriate Java Virtual Machine (JVM) based on the version of Windows Operating System of your PC
  • Follow the Installation Instructions accordingly

4.
How to configure "Pop Up Blocker"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the Privacy Tab, under the Pop-up Blocker click the "Settings" button.

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Step 3, Enter the following list as your allowed sites in the textfield as shown:

  • www.enets.sg
  • www.enets.com.sg
Step 4, Click the "Add" and "Close" buttons in the Pop-up Blocker Settings window.

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5.
How to prevent Error Code 6170 during payment?

You are advised to do the following to enable cookies for PSI url:

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the Privacy Tab, under Settings click the "Sites" button.

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Step 3, Enter http://www.psi.gov.sg in the textfield as shown.

Step 4, Click the "Allow" and "OK" buttons in the Per Site Privacy Actions window.

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